Back for a 2nd year, Coaction Solutions Ltd specialise in providing customer focused business development services based on the world class business growth framework, embedded in the internationally recognised quality management system standard ISO9001: 2015, to build successful, sustainable organisations. Improving business credibility through standards, and making good business better.
Being consumers ourselves, and having worked across multilevel service organisations within customer-facing and senior management roles over many years, we know that customer service can be good, okay or even non-existent.
We also understand what it takes to achieve exceptional customer service and how it benefits those willing to work towards it.
Therefore, when a business claims to offer ‘good customer service’, or ‘we put our customer first’, our expectations are high, and we are not alone in our thinking.
With this in mind, we have decided to use our knowledge and experience to support and mentor businesses with a genuine interest in making a real difference in their sector or industry, by adopting a customer service culture to help their business develop and grow.
The key is not being average, but elevating an organisation’s approach so that it provides customer service excellence, consistently.
To provide small and medium-sized organisations with
straight talking guidance and support to develop the quality processes and
system, with the purpose of keeping customers happy to build successful, and
sustainable businesses for the long term.
Helping put in place the firm foundations to support
sustainability objectives for the future.