Exceptional CX are customer and employee experience specialists that work with organisations, including start-ups and small to medium enterprises, that want to focus on and improve this area of their business.
Together we have over 50 years of experience working with major brands across marketing, design, branding, insight, and of course customer and employee experience.
We’ve worked for and with start-ups, SMEs, and large national and global companies. We understand the issues you’re facing and with our flexible solutions we can help you solve them.
We’re passionate about what we do, about helping people create the business they dreamt of, that’s loved by their customers and is set up to scale.
We want our clients to feel passionate about their business, about their customers and about their teams. We want their customers to feel passionate about their business. We want anyone that works for that business to feel passionate about it too.
Passion is great for you and your business:
- Energises you and fuels your success
- Strengthens your confidence
- Inspires persistence
- Reduces stress and improves health
- Enhances relationships
We believe that growth is possible, whether that’s a business, a person, a brand or even a metric.
We’re here to help businesses scale and grow. That includes our own. We want to help our clients achieve their ambitions – whether that’s on a local, national or international scale.
We want to help people grow. Realise their potential and their dreams, career aspirations and personal goals.
We believe that our differences should be celebrated. It’s these that give us diverse perspectives on subjects, problems and life in general. The world would be a dull place if we were all the same, believed the same, thought the same and felt the same.
Mutual respect is the foundation for trust, honesty and meaningful communication. It’s the regard for the dignity of people. People are at the heart of what we do. Without mutual respect we wouldn’t be doing what we set out to do. Without trusting each other we wouldn’t be able to be honest with each other and our communication would lose value.
Honesty & transparency
We believe in being honest with one another, to ourselves and to our clients. We believe in transparency – open communication, regular feedback, respect and admitting when we’re wrong.
That may be what you’d expect to hear, but real honesty and transparency can be hard – and hard to take. Yet there is so much benefit from these, like increased innovation, collaboration and quality of work.
To grow as a person, you have to be honest with yourself, take feedback from others and use it.
To grow as a business, you have to listen to what your customers and employees are saying. You have to give your employees a safe environment so that they know that they can be honest and there will be no repercussion.
Ownership & accountability
We believe in taking ownership and being accountable. We believe that in knowing how and why you contribute to the business, you find work more rewarding and it improves your performance.
We believe that ownership gives everyone a voice. And accountability gives responsibility. With responsibility comes growth and the opportunity to shine.We work closely with our clients to do this.
We aim to create a team that together drives their business forward, takes ownership of the actions, works to deliver results and holds each other accountable.