Investor in Customers (IIC) is the UK’s leading independent customer experience (CX) accreditation body.
With our unique methodology and over 10 years of experience, we are well positioned to carry out in-depth assessments for organisations, interpreting the results and delivering detailed and personalised action plans for improvement.
We have surveyed more than two million people and accredited hundreds of businesses.
IIC has a variety of ways to help you improve your business.
From our comprehensive Insight360 analysis to Net Promoter® programmes and client journey mapping, we have the solution to meet your needs.
Reach our standard during assessment and we’ll accredit you with an Investor in Customers award – bronze, silver or even the exceptional gold standard – to promote trust and reassurance in your brand and to help you prove that you meet your regulatory standards for customer experience excellence.
Your IIC assessment will give you an honest, independent view that you simply cannot get from internal reports. The extensive Management Information that comes as part of the feedback is extremely thorough. Not only highlighting excellence, but also areas for improvement.
We don’t just leave it there though, we will work with you, offering recommendations and suggestions to further improve your customer experience, both internally and externally.
As a special offer for the South West Business Expo, we are offering companies a 15% discount off our products (terms and conditions apply).
Come and visit us on Stand 244
0800 024 8895