Taurus Keynote Theatre at 10:45 – 11:15
Keynote Title: The Culture Gap
About the keynote: It’s no secret that an engaged workforce is, by its very definition, a happier more productive one. But what does this mean for you as a business owner of today? We’ll focus on the building blocks of workplace culture that inspire employees to actively engage with your business goals; becoming your most loyal supporters and vocal brand ambassadors.
Who is it aimed at: The talk is aimed at all sectors and for any one who wants to engage their workforce and improve their workplace culture.
Claire Smith Head of Business Development for Moneypenny, they employ over 750 staff to handle customer communications for hundreds of thousands of clients across the UK and USA. In 2018 alone we looked after 14 million calls and chats for over 13,000 customers.
Head of Business Development
As a passionate Brand Ambassador, Claire regularly talks to forward-thinking businesses about workplace culture, sharing Moneypenny’s own secrets as to what makes a happy and productive team.